Day: July 6, 2022

hold process

How to properly place your customers on hold. Hold procedure for call centers

CONTACT CENTER, PROPER HOLD PROCEDURE   Training and Development for call centers – Proper hold procedure   Have you ever been on the phone with a customer support representative who will just literally press the hold button and sends you the the annoying elevator music? It feels like someone is shutting a door right on …

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how to overcome the rebuttal I dont have time

Rebuttals and Objections, what would you respond if your prospect says I dont have time now? [Pollux training and Development 2022]

Training and Development – Rebuttals – “I don’t have time right now” I am outlining a short guide on how to overcome the objection “I don’t have time”. This will help you respond with no hesitation  to this common rebuttal and take advantage of the time you have your prospect on the phone. I will add …

Rebuttals and Objections, what would you respond if your prospect says I dont have time now? [Pollux training and Development 2022] Read More »