Luis Pineda

hold process

How to properly place your customers on hold. Hold procedure for call centers

CONTACT CENTER, PROPER HOLD PROCEDURE   Training and Development for call centers – Proper hold procedure   Have you ever been on the phone with a customer support representative who will just literally press the hold button and sends you the the annoying elevator music? It feels like someone is shutting a door right on …

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how to overcome the rebuttal I dont have time

Rebuttals and Objections, what would you respond if your prospect says I dont have time now? [Pollux training and Development 2022]

Training and Development – Rebuttals – “I don’t have time right now” I am outlining a short guide on how to overcome the objection “I don’t have time”. This will help you respond with no hesitation  to this common rebuttal and take advantage of the time you have your prospect on the phone. I will add …

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pivot table

Learn to create a pivot table in less than 2 minutes – Pollux BPO training and Development

Learn to create a pivot table in less than 2 minutes – Pollux BPO training and Development Hi there, Friday is around the corner, and it brings with it a breath from the hard week it has been. Your team has received tons of calls and your manager is asking you for a report to …

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empathy phrases

Empathy phrases, Customers hate when agents don’t respond to this… Best customer support techniques 2022 work from home

EMPATHY PHRASES TRAINING Imagine this, you are having such a hard time with a product you just bought, and you don’t find any other option but to contact customer support. You give them a call, and finally you get an agent after waiting on the line for more then 5 minutes. You are frustrated and …

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Companies are struggling with productivity because their remote agents are not doing this

Focus working at home   Improve your productivity A huge key differentiator for productivity is focusing on your tasks. It’s simple, if you focus on what you are doing you will accomplish more! Look at your environment Let’s start by looking at your workstation. Remove all unnecessary items Adjust your monitor brightness and height Use …

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Smash-and-grab robbery rings, a new way of organized crime. 

Smash-and-grab robbery rings, a new way of organized crime.  Recently, in November of 2021, it looked like a movie clip when groups of young people rushed out of cars into the Louis Vuitton store in San Francisco.  Down in L.A.’s Grove shopping mall, a few weeks later, another organized group used sledgehammers on a Nordstrom …

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HOW TO WRITE AN APPLICATION IN UPWORK

Pitch To Apply To A Project In Upwork(2022 Best Tips And Scripts)

Pitch to apply to a project in upwork(2022 best tips and scripts) Hey there, It can be pretty hard to come up with the inspiration to apply to several projects and have to personalize each application. There are picky employers who like something brief when someone applies and there are others that like more details …

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Bitcoin and Central America – Crypto Incentives for Contact Center Agents [Here is why you should invest in your agent’s future!]

Bitcoin and Central America – Crypto Incentives for Contact Center Agents [Here is why you should invest in your agent’s future!] We all know how Cryptocurrency is gaining more and more field every day amid a millennial society. It is well known how cryptocurrencies have made millionaires hundreds of thousands of their Stakeholders. This number …

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Contact Center’s future in the Metaverse [Evolution to Decentralized Support in 2022]

Contact Center’s future in the Metaverse [Evolution to Decentralized Support in 2022] Since Mark Zuckerberg announced on October 28 the arrival of the METAVERSE, or simply META, there is a new conception of the world as we know it. The fact that the Metaverse is virtual, doesn’t mean it is less real.  But What Is The Metaverse …

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