Julia Reyes

What is the future for customer service in the metaverse? Check this out!

Customer care within the metaverse It is common now to talk about cryptocurrencies, virtual spaces, and any other concepts that we know are a challenge for some generations to understand. But Metaverse sounds a little bit more challenging.  Is the Metaverse a challenge or an opportunity? As with most of the changes, this concept is …

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Digital banking, Mobile Banking, Neobanks, and other concepts around the Fintech industry [2022]

Digital banking, Mobile Banking, Neobanks, and other concepts around the Fintech industry [2022] Digital banking, Mobile Banking, Neobanks, etc. all these concepts sound very young and trendy,  but they are actually the evolution of other ancient financial concepts as the credit cards which were born around the 1950s together with the ATMs, etc., all these …

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Why Agents Quit? Control attrition and turnover rates

Why do agents leave? The lack of commitment is being a common issue nowadays and it comes from both sides; employers and employees, but if your company is offering excellent conditions, why do workers still leave? Covid 19 has transformed the expectations due to many ways to earn money while a lockdown is going on. …

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