Focus working at home Improve your productivity A huge key differentiator for productivity is focusing on your tasks. It’s simple, if you focus on what you are doing you will accomplish more! Look at your environment Let’s start by looking at your workstation. Remove all unnecessary items Adjust your monitor brightness and height Use […]
We know after the Covid19 Pandemic, working from home is more common than ever due to the transmission way of the virus. We know the virus is moderately controlled nowadays, however, the working from home modality seems to be here to stay!. Why should your company hire personnel in this modality? Well, there are many
Hiring personnel to work from home [2022] Read More »
Customer care within the metaverse It is common now to talk about cryptocurrencies, virtual spaces, and any other concepts that we know are a challenge for some generations to understand. But Metaverse sounds a little bit more challenging. Is the Metaverse a challenge or an opportunity? As with most of the changes, this concept is
What is the future for customer service in the metaverse? Check this out! Read More »
Digital banking, Mobile Banking, Neobanks, and other concepts around the Fintech industry [2022] Digital banking, Mobile Banking, Neobanks, etc. all these concepts sound very young and trendy, but they are actually the evolution of other ancient financial concepts as the credit cards which were born around the 1950s together with the ATMs, etc., all these
Automatization of tasks in a globalized world We live in 2022 and many things that in the past were sometimes even jokes, now they are a reality, so nowadays if we need support related to a product, regularly the first contact is through bots. What is the advantage of having bots for your support services?
Chatbots, webchats… what is next? Read More »
New Variants of Covid-19 and the Phygital Era … [2022] The covid19 is evolving every day, new variants are appearing, even with the vaccination campaigns worldwide, it seems the virus is here to stay for a while. Now an important question: Should we worry about it or get used to it? Ok, it is
New Variants of Covid19 and the Phygital Era [2022] Read More »
Why does your company need a call center? [2022] Have you wondered why you should get a more specialized service to handle your business customer service? If the answer is yes, keep reading… The world is constantly changing, so the business needs are evolving and your business has to be up to date, sometimes companies
Why does your company need a call center? [2022] Read More »
Why do agents leave? The lack of commitment is being a common issue nowadays and it comes from both sides; employers and employees, but if your company is offering excellent conditions, why do workers still leave? Covid 19 has transformed the expectations due to many ways to earn money while a lockdown is going on.
Why Agents Quit? Control attrition and turnover rates Read More »
Why Is A Call Center Important For Your Business [Contact Center BPO] Why don’t you just call and ask? Is probably the most common rhetorical question we hear after we plan complicated ways to complete our errands. “Just call and make the payment over the phone, pay it online!” and in today’s COVID-19 era, “call
Why is a Call Center Important for your business [Contact Center BPO] Read More »
Bitcoin and Central America – Crypto Incentives for Contact Center Agents [Here is why you should invest in your agent’s future!] We all know how Cryptocurrency is gaining more and more field every day amid a millennial society. It is well known how cryptocurrencies have made millionaires hundreds of thousands of their Stakeholders. This number
