Next generation Call center
strategies
We are a leading, contact center, BPO, screening, and recruitment agency. Our corporate-cultural recruitment method delivers the best hiring experience for a great variety of services.
Get voice recordings and profiles of the latest applicants to sales, appointment settings, and customer service positions!
Solutions
Open recruitment
Our people-centric and diverse cultural traits allow us to attract only the best talent anywhere in the world. During the competitive gig economy, we use state-of-the-art tools to attract, train and retain agents. Save countless hours with Pollux BPO.
Training Bootcamp
We firmly believe well-trained talent is one of the significant keys to productivity. Our trained method focuses on the basics to develop the hard-earned skills to be a 5-star virtual representative.
Quality, live monitoring and 1 on 1 agent feedback
Agent development is not over with training! Our quality team only focuses on listening live and recorded calls, provide 1 on 1 feedback, building expertise and seniority in your team, and sharing important product updates.
Data analysis, management and production
In an ever-changing world, monitoring data trends is a key differentiator to keep up with the customer’s hard demand for better services. The tools we use give us powerful insights to analyze your team’s data and apply smart strategies to reach your goals.