Pollux Training

empathy phrases

Empathy phrases, Customers hate when agents don’t respond to this… Best customer support techniques 2022 work from home

EMPATHY PHRASES TRAINING Imagine this, you are having such a hard time with a product you just bought, and you don’t find any other option but to contact customer support. You give them a call, and finally you get an agent after waiting on the line for more then 5 minutes. You are frustrated and …

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Companies are struggling with productivity because their remote agents are not doing this

Focus working at home   Improve your productivity A huge key differentiator for productivity is focusing on your tasks. It’s simple, if you focus on what you are doing you will accomplish more! Look at your environment Let’s start by looking at your workstation. Remove all unnecessary items Adjust your monitor brightness and height Use …

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