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Training and development

hold process

How to properly place your customers on hold. Hold procedure for call centers

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CONTACT CENTER, PROPER HOLD PROCEDURE Training and Development for call centers – Proper hold procedure Have you ever been on the phone with a customer support representative who will just literally press the hold button and sends you the the annoying elevator music? It feels like someone is shutting a door right on your face. […]

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how to overcome the rebuttal I dont have time

Rebuttals and Objections, what would you respond if your prospect says I dont have time now? [Pollux training and Development 2022]

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Training and Development – Rebuttals – “I don’t have time right now” I am outlining a short guide on how to overcome the objection “I don’t have time”. This will help you respond with no hesitation  to this common rebuttal and take advantage of the time you have your prospect on the phone. I will add

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pivot table

Learn to create a pivot table in less than 2 minutes – Pollux BPO training and Development

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Learn to create a pivot table in less than 2 minutes – Pollux BPO training and Development Hi there, Friday is around the corner, and it brings with it a breath from the hard week it has been. Your team has received tons of calls and your manager is asking you for a report to

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empathy phrases

Empathy phrases, Customers hate when agents don’t respond to this… Best customer support techniques 2022 work from home

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EMPATHY PHRASES TRAINING Imagine this, you are having such a hard time with a product you just bought, and you don’t find any other option but to contact customer support. You give them a call, and finally you get an agent after waiting on the line for more then 5 minutes. You are frustrated and

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Companies are struggling with productivity because their remote agents are not doing this

Leave a Comment / Training and development, Why to outsource /

Focus working at home   Improve your productivity A huge key differentiator for productivity is focusing on your tasks. It’s simple, if you focus on what you are doing you will accomplish more! Look at your environment Let’s start by looking at your workstation. Remove all unnecessary items Adjust your monitor brightness and height Use

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What is the future for customer service in the metaverse? Check this out!

Leave a Comment / Training and development, Trends and News, Why to outsource /

Customer care within the metaverse It is common now to talk about cryptocurrencies, virtual spaces, and any other concepts that we know are a challenge for some generations to understand. But Metaverse sounds a little bit more challenging.  Is the Metaverse a challenge or an opportunity? As with most of the changes, this concept is

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Why Agents Quit? Control attrition and turnover rates

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Why do agents leave? The lack of commitment is being a common issue nowadays and it comes from both sides; employers and employees, but if your company is offering excellent conditions, why do workers still leave? Covid 19 has transformed the expectations due to many ways to earn money while a lockdown is going on.

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HOW TO WRITE AN APPLICATION IN UPWORK

Pitch To Apply To A Project In Upwork(2022 Best Tips And Scripts)

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Pitch to apply to a project in upwork(2022 best tips and scripts) Hey there, It can be pretty hard to come up with the inspiration to apply to several projects and have to personalize each application. There are picky employers who like something brief when someone applies and there are others that like more details

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