Trends and News

Why Agents quit from work

Why Agents Quit?, Control attrition and turnover rates

Why do agents leave? The lack of commitment is being a common issue nowadays and it comes from both sides; employers and employees, but if your company is offering excellent conditions, why do workers still leave? Covid 19 has transformed the expectations due to many ways to earn money while a lockdown is going on. …

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Drakeo the Ruler fatally attacked at concert in Los Angeles. [Dead at 28]

28-year-old music star Darrell Caldwell aka Drakeo the Ruler pronounced dead after suffering a fatal stab wound to the neck at the Once Upon a Time Concert which took place in Los Angeles. According to the L.A times, Paramedics responded to an emergency call around 8:40 PM and rushed to the hospital with a non-identified …

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Crypto Currencies Incentives

Bitcoin and Central America – Crypto Incentives for Contact Center Agents [Here is why you should invest in your agent’s future!]

Bitcoin and Central America – Crypto Incentives for Contact Center Agents [Here is why you should invest in your agent’s future!] We all know how Cryptocurrency is gaining more and more field every day amid a millennial society. It is well known how cryptocurrencies have made millionaires hundreds of thousands of their Stakeholders. This number …

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Contact center evolution (2)

Contact Center’s future in the Metaverse [Evolution to Decentralized Support in 2022]

Contact Center’s future in the Metaverse [Evolution to Decentralized Support in 2022] Since Mark Zuckerberg announced on October 28 the arrival of the METAVERSE, or simply META, there is a new conception of the world as we know it. The fact that the Metaverse is virtual, doesn’t mean it is less real.  But What Is The Metaverse …

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