Customer care within the metaverse It is common now to talk about cryptocurrencies, virtual spaces, and any other concepts that we know are a challenge for some generations to understand. But Metaverse sounds a little bit more challenging. Is the Metaverse a challenge or an opportunity? As with most of the changes, this concept is […]
What is the future for customer service in the metaverse? Check this out! Read More »
Digital banking, Mobile Banking, Neobanks, and other concepts around the Fintech industry [2022] Digital banking, Mobile Banking, Neobanks, etc. all these concepts sound very young and trendy, but they are actually the evolution of other ancient financial concepts as the credit cards which were born around the 1950s together with the ATMs, etc., all these
Automatization of tasks in a globalized world We live in 2022 and many things that in the past were sometimes even jokes, now they are a reality, so nowadays if we need support related to a product, regularly the first contact is through bots. What is the advantage of having bots for your support services?
Chatbots, webchats… what is next? Read More »
New Variants of Covid-19 and the Phygital Era … [2022] The covid19 is evolving every day, new variants are appearing, even with the vaccination campaigns worldwide, it seems the virus is here to stay for a while. Now an important question: Should we worry about it or get used to it? Ok, it is
New Variants of Covid19 and the Phygital Era [2022] Read More »
Why do agents leave? The lack of commitment is being a common issue nowadays and it comes from both sides; employers and employees, but if your company is offering excellent conditions, why do workers still leave? Covid 19 has transformed the expectations due to many ways to earn money while a lockdown is going on.
Why Agents Quit? Control attrition and turnover rates Read More »
28-year-old music star Darrell Caldwell aka Drakeo the Ruler pronounced dead after suffering a fatal stab wound to the neck at the Once Upon a Time Concert which took place in Los Angeles. According to the L.A times, Paramedics responded to an emergency call around 8:40 PM and rushed to the hospital with a non-identified
Drakeo the Ruler fatally attacked at concert in Los Angeles. [Dead at 28] Read More »
Bitcoin and Central America – Crypto Incentives for Contact Center Agents [Here is why you should invest in your agent’s future!] We all know how Cryptocurrency is gaining more and more field every day amid a millennial society. It is well known how cryptocurrencies have made millionaires hundreds of thousands of their Stakeholders. This number
Contact Center’s future in the Metaverse [Evolution to Decentralized Support in 2022] Since Mark Zuckerberg announced on October 28 the arrival of the METAVERSE, or simply META, there is a new conception of the world as we know it. The fact that the Metaverse is virtual, doesn’t mean it is less real. But What Is The Metaverse
Contact Center’s future in the Metaverse [Evolution to Decentralized Support in 2022] Read More »
