Automatization of tasks in a globalized world

We live in 2022 and many things that in the past were sometimes even jokes, now they are a reality, so nowadays if we need support related to a product, regularly the first contact is through bots.

What is the advantage of having bots for your support services? well, the most important advantage is that many of the reasons why people are contacting you are common situations that can be resolved with an automatized type of response that goes accordingly to the clients’ questions/answers,

 

but if the problem is more complex, these bots can connect the interaction with an agent who can understand and handle it properly into a solution, it is the optimization of the human time, why shouldn’t take advantage of this? …

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 Keep in mind that even with automatized solutions, we still need the warmth of the human voice to make our clients feel that we care about their needs, the combination of humans and bots to support our clients is one of the best investments that we can do to make our business successful, not only keep our current clients happy if not having more connections because a satisfied customer can refer your business and provide excellent feedback,  so other interested people will have the confidence that can trust their business to you.  

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Julia Reyes

Customer Service Manager at Pollux BPO LLC POLLUXBPO Contact Center Solutions

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