4. The “I Need to attend a call in five minutes” syndrome. I have personally been a victim of having to cut people because I need to get ready for my next call in 5 minutes. As much as you want, it is mathematically impossible to take all the time you want to listen to all events and things people want to share and be effective in addressing them. We recommend using chat tools that help you quote and leave alarms to important comments or activities you need to pass to your employees. You need to make sure all ideas, for small they sound, are implemented. That is a good way to make your company grow consistently a reach long term goals.
Emails, emails, and more emails!— Pollux BPO LLC (@BpoPollux) October 5, 2021
asks such as logging in to different tools, input all required information, leaving notes, filling out call logs, reading emails and updates, etc.
Read more at https://t.co/FryJ8Uhg7x pic.twitter.com/JCOTNdDsah
5. Time to Process orders. Many small companies still process orders manually. They receive the order on the email and they have to send another email that needs to be printed, then entered in other backend tools, and only then can be sent to fulfillment to get ready to be mailed out to the customer. This often involves many third parties using different systems too and can make it very difficult to keep track of the order and maintain all the required paperwork. We would recommend using a CRM or a case management tool to help you ease the pain with the orders, especially with the upcoming holidays and how people are buying more from the comfort of their house. Also, outsourcing can become helpful to spend less on these repetitive tasks. You can have a team only focus on that for a lower wage. 6. Getting New employees.
The "I Need to attend a call in five minutes" syndrome.— Pollux BPO LLC (@BpoPollux) October 5, 2021
I have personally been a victim of having to cut people because I need to get ready for my next call in 5 minutes. Read more in https://t.co/8boYEvi5kf pic.twitter.com/ZeLsZAn1dn
When you have a new campaign you will need the workforce to deploy it. I have been a victim of prospects that are there just to hear but they are not really interested in the position or they will just take it for a couple of days and leave, then you have to train people again. If employees end up leaving you won’t grow anybody to get senior knowledge of the way you do things and that will always make it hard to transmit to customers, ending up in satisfaction levels go to the floor of bad google, yelp, or social media reviews. Businesses also have to follow a huge number of laws related to tax and insurances. Many steps of the hiring process can be automated with a workflow system, videos can be created for training, frequently asked questions can be aligned. You can also count on a great amount of rising talent emerging from companies that certified them but their contracts are over or they are just looking for different horizons. Ask us how! In my next blogs, I will show you most why are companies outsourcing their business to bilingual contact centers and how they are taking advantage of them especially in this upcoming holiday season. Thanks a lot and please contact us at firstname.lastname@example.org for more information! Check our youtube channel as well! https://www.youtube.com/channel/UCLEr7nj5ChB4ZVAGwtV7IDQ/featured
Getting new employees?— Pollux BPO LLC (@BpoPollux) October 5, 2021
When you have a new campaign you will need the workforce to deploy it. Read more in our blog https://t.co/FryJ8Uhg7x